Approval must be received and a RMA (Return Merchandise Authorization) number assigned prior to any merchandise being returned
Return requests must be approved, processed and received to our distribution center within 10 days of the original invoice date
All returns are subject to a restocking fee
All approved RMA’s must include the RMA number and be in sellable condition as determined by Circle Tool Supply or the merchandise will be returned to the customer and credit will not be issued
Freight on returned items is the customer’s responsibility unless the return is due to defective merchandise or our shipping error
Returns will not be accepted on Non-stock or custom made items, discontinued or special order items
RMA requests that have not been processed after 30 days from the original invoice date will be cancelled
Shortages, damaged or defective good must be reported within 10 days after the receipt of the shipment. Claims for shortage or damaged material caused by a common carrier must be noted at the time of receipt and filed against the responsible carrier.